概述

我們的退款和退貨政策有效期為 30 天。如果您購買商品已超過 30 天，我們將無法為您提供全額退款或換貨。

如需退貨，您的商品必須未使用且保持原樣，並需使用原包裝。

部分商品不接受退貨。例如，食品、鮮花、報紙或雜誌等易腐壞商品不可退貨。此外，貼身衣物或衛生用品、危險物品、易燃液體或氣體也不接受退貨。

其他不可退貨的商品包括：

• 禮品卡
• 可下載的軟體產品
• 部分健康和個人護理用品

退貨時，請提供收據或購買憑證。

以下情況僅提供部分退款：

• 書籍有明顯使用痕跡
• 已拆封的 CD、DVD、VHS 錄影帶、軟體、電子遊戲、錄音帶或黑膠唱片
• 任何非原廠狀態、損壞或缺少零件的商品（非因我方過失造成）

任何在收貨後超過 30 天退回的商品

退款

收到並檢查您的退貨後，我們將發送電子郵件通知您已收到退貨。我們也會告知您退款申請是否獲得批准。

若獲得批准，我們將處理您的退款，並在5-7工作天內自動將款項退還至您的信用卡或原付款方式。

退款延遲或未收到退款

如果您尚未收到退款，請先再次查看您的銀行帳戶。

然後聯絡您的信用卡公司，退款可能需要一些時間才能正式到帳。

接下來聯絡您的銀行。退款通常需要一些處理時間才能到達。

如果您已完成以上所有步驟但仍未收到退款，請聯絡我們：info@pkghk.org。

特價商品

只有正價商品可以退款。特價商品不可退款。

換貨

我們僅對有瑕疵或損壞的商品進行換貨。如果您需要更換相同商品，請發送電子郵件至 info@pkghk.org。

禮品

如果商品在購買時被標記為禮品並直接寄給您，您將收到一張等值於退貨金額的禮品券。收到退貨後，我們會將禮品券郵寄給您。

如果商品在購買時未被標記為禮品，或送禮者將訂單寄送給自己後再轉送給您，我們將把退款退還給送禮人，他們將會得知您的退貨資訊。

退貨

如需退貨，請發送電子郵件至 info@pkghk.org。

您需自行負擔退貨運費。運費不退還。如果您收到退款，退貨運費將從您的退款金額中扣除。

根據您所在地區，更換後的商品送達時間可能會有所不同。

如果您要退回貴重物品，建議您使用可追蹤的物流服務或購買運輸保險。我們不保證一定能收到您的退貨。

需要幫助？

如有任何關於退款和退貨的問題，請與我們聯絡：info@pkghk.org

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pkghk.org .

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should send email to info@pkghk.org .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@pkghk.org for questions related to refunds and returns.